Serving Australia’s Corporate, Government and Education sectors, CSW-IT is one of Australia’s most reliable I.T. hardware, software and professional services providers. Customers across Australia value our expert knowledge, quick response times, and true “Vendor Neutral” approach – guaranteeing an efficient, dependable match for your specific business goals.
Whether you’re a new company in need of a complete end to end I.T solution, or a seasoned organisation searching for a technical “edge”, CSW-IT offers you the complete range of I.T. products and professional services to meet your business objectives – supplying the industry’s most respected brands for hardware, software licensing and supply products.
We listen to your needs... When you partner with CSW-IT, you’re partnering with more than an I.T. provider; you’re partnering with a dedicated, trusted advisor that will truly Listen to your situation (and not just “Gloss Over” the big points while preparing a pre-determined sales pitch).
We pride ourselves on our ability to ask the right questions, clarify each and every aspect of your situation, and even predict potential gaps or needs that you may have overlooked. This is a key component of our service, and it can make all the difference when providing the correct solution for your organisation.
We understand your business... Your company is unique. You have specific needs requiring specific solutions. So a standard “one size fits all” approach to your I.T. requirements won’t work.
At CSW-IT, our team members have first-hand, practical experience in dealing with organisations of every size – from large corporate enterprises to small-to-medium businesses – so we Understand the subtle differences in the day-to-day needs of your company. That’s why we craft specific, cost-effective solutions to ensure the best fit for your business.
We deliver to your satisfaction... More than a promise, it’s a commitment. From the moment we first meet with you, to the minute your order arrives at your desk, our team members go the extra mile to Deliver your products on time, and on budget.
Since we keep our teams small at CSW-IT, you’ll also benefit from our dedicated attention and streamlined processes. By reducing the “Red Tape” in our teams, we can process your orders more efficiently, with additional flexibility. So there’s no “hand-balling” of orders, or lengthy approval chains required.
CSW-IT is a “Vendor Neutral” supplier. We’re not contractually bound to any single hardware or software manufacturer, so we can evaluate your situation in a purely unbiased manner.
This provides you a true choice, and the right solution to meet your business requirements. So you’ll never be pressured to purchase unnecessary products or services.
Our goal is to work with you as a long-term partner, and we’re dedicated to providing a tailored fit for each and every solution we provide.
As a CSW-IT customer, you’ll have access to both a Business Development Manager and Account Manager – so you’ll always have quick responses to your questions, and the dedicated attention that you deserve. Your “Account Team” provides you with pre-sales advice, provision and configuration of your products, deployment and installation, and any necessary maintenance or follow-up:
Pre-sales Your service begins with an In-Depth Consultation, where you and your Business Development Manager will evaluate your specific needs, discuss your budgets, outline your future goals, set measurable objectives, and establish critical timelines. Using this information, your Business Development Manager will extensively research various products and manufacturers to find the best fit for your environment – including the most cost-effective solution to meet your budget. You’ll then be presented with a variety of options. In many cases, we will also introduce you to a representative from the vendor itself, giving you the opportunity to get answers to any high-level questions or technical issues.
Configuration, Installation of product Once you’ve decided on the best-fit solution for your situation, we will begin deployment and installation of your hardware and software (anywhere in Australia) with an engineer that will unpack, install and train your team to ensure complete satisfaction. As necessary, we can also provide customized builds of machines configured to your business’ specific needs, development of an SOE, or any other special requirements that may arise.
Ongoing Support/Follow-up If you’re like the vast majority of our customers, you want systems that work and keep working. That’s why CSW-IT offers complete ongoing support and service, for all products we supply. Whether it’s off-site management of your server, help-desk services or even just simple maintenance of your hardware, CSW-IT will be your trusted advisor to make sure everything runs smoothly.
Corporate Since 1991, we’ve supplied Australia’s largest (and even smallest) corporate organisations with the latest technology, supplies and professional services. Customers like Jeans West, Vodafone and Fitness First have trusted us to make the right recommendations, at the right time, within the right budget.
Government As an Australian Government Endorsed Supplier, CSW-IT is approved to provide products and professional services to Federal, State, and Local government bodies. In addition, we’re HP Government Accredited – giving us extra discounts on HP products, which we pass on to you.
Education From K-12, to large tertiary institutions, CSW-IT is a trusted supplier of Academic software programs and site licenses. That’s why institutions like NMIT, Box Hill TAFE and Chisholm Institute turn to CSW-IT for their Academic I.T. needs.
As a preferred partner of the industry’s top vendors, CSW-IT has developed a rock-solid reputation as one of Australia’s most trusted I.T. providers.
Listed above are a handful of our major partners. For a complete list, please call your account manager. From software to servers, CSW-IT offers the full-range of I.T. products from all leading vendors, so we are ideally suited to provide you with what you need, when you need it:
As a preferred partner of the industry’s top companies, CSW-IT has developed a rock-solid reputation as one of Australia’s most trusted I.T. providers.Listed below are a handful of our major partners.
Adobe - CSW-IT is an Adobe Licensing Centre. We offer a total Adobe solution tailored to your individual needs – from Boxed Product to CLP’s (Contractual License Program). We provide businesses and educational institutions the most economical options for the procurement of their Adobe needs.
HP - CSW-IT is a HP Business Partner, providing the full suite of HP products and services to corporate, government and education. From servers to supplies we offer a total HP solution.
IBM - CSW-IT is an IBM Platinum Business Partner that offers the total IBM business solution, as well as advice on which IBM solution is right for your business.
Microsoft - CSW-IT is a Microsoft Certified Partner. We specialise in open business, open volume, open academic, open government and open value licensing programs to ensure that businesses purchase their Microsoft products at the most economical rates.
Symantec - CSW-IT is a Symantec Enterprise Sales Partner and provides businesses with leading virus protection, firewalls and other internet security solutions.
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