Please pass on my appeciation to your bosses for your excellent assistance during a fairly daunting and confusing time for myself.
It was a pleasure to experience good old fashioned proactive service in an era where we are constantly being subjected to frustratingly difficult experiences with offshore customer "service"
So, thanks again for your help, and I assure you that I will be personally utilising your company again, and will readily refer you to my many colleagues within the industry.
Kindest regards. David
I’ve just revisited your site after receiving my CS4 box today, (I had to make sure it really happened and wasn’t just a dream) I was going to add a testimonial but I’ve seen that you already have a litany of fans. Please feel free to add me to the list. What exceptional service and advice, terrific delivery time and all round professionalism. As a sometimes jaded corporate denizen it warms my heart to see a business that still can do things SO right. Woolworths/Wesfarmers should take note, you can buy the brand but not the magic. Great stuff and thanks again. Warm regards, Adam
I received the CS4 product and have installed it, the upgrade works great. Thanks for your good advice and speedy delivery. I am very impressed with the service.
Regards, Alistair
Yesterday morning you advised me, thenprocesses, my order for Acronis True Image 11 Home software.
I had barely done a couple of tasks when the courierdelivered the order.
I was amazed!
Thank you for your help, cheerful approach, and promptresponse to my order. Much appreciated!
Ronald
May I offer you congratulations for your excellent service!
I placed an order mid-morning yesterday (Wednesday) on-line, and the product has been delivered to my door in S.E. Qld. today (Thursday) at 1 P.M.
Quality service such as this is to be applauded so well done one and all.
Wayne, Burpengay Qld.
Hello the sales team, I want to thank you for the speed at which you have shipped the software I purchase Thursday 5th June late at night and that I received on Friday mid-afternoon. In my opinion, it shows the efficiency of your services and procedures as well as the dedication of your staff to a successful customer satisfaction.
Usually these events are not credited by the customers. So I brake the traditions and write this email to express my sincere thanks.
You have won a customer for more purchases the future.
Best Regards Patrick
Hi Pieta,
Yes, that sounds fine. Thank you for your diligence. It's a refreshing change to have someone who promises to follow up to actually do so and it is appreciated.
Regards, Jim
I arrived home about 15.30 today, having left about 10.00am, shortly after I had spoken to the Internal Sales Rep this morning to place my order.
The Internal Sales Rep was extremely helpful in answering several questions about MS/Vista which I told him I would not order for a while, then he described to me the detailed information I wanted about one of your attractive specials advertised in today's Green Guide, then he offered me a super deal which I could only respond to with "Just wait until I get my credit card out".
The Internal Sales Rep took careful note of my comments about delivery as I live alone, work from home and have an elderly neighbour whose front door is one metre from mine. He said that he would do everything possible to alert your courier service to ensure that my software was delivered correctly.
Well when I arrived home about 15.30, as I was putting my key in the front door, my neighbour walked out of his door and handed me a package. I was very puzzled for a minute or so as I was sure it couldn't be from City Software that quick, could it? Well I got in the front door and sure enough it was my City Software package.
And now, about an hour later your email arrives to tell that my City Software package is on the way, entertaining me royally.
A pleasure to do business with you.
Alex, a very impressed customer.
I would like to thank-you for a job well done.
The Internal Sales Rep was able to deliver on a promise I sort of forced him to make and got a server delivered to me with the exact configuration in less than 48 hours on time to meet our project deadline.
It is this sort of dedication and commitment from our suppliers that win business, I would like to thank the Internal Sales Rep and recommend that he is recognised for his excellent work specially his friendly nature and can do attitude.
Please pass on my gratitude.
Best regards, Magdy Network Engineer
I would like to express my appreciation to your staff member Ben. I was making enquiries over the phone yesterday, Ben was very helpful and courteous! I must say that Ben is one of the best I have ever come acrossed, he is very professional and really willing to listen and help! I feel that he has to be praised and I am sure his customers are happy to return!
Keep up the good work, Ben! Thank you!
Kind regards, Peter KOKO Design
Ordered at 9:51am and already received it by 2:30pm same day.
Very happy with the service.
Ron
Thank you Simon.
I really appreciate what you have done and I will be using your services in the future.
Amelia
Just wanted to let you know: many thanks for your service today. It's my first dealings with you and I'll be returning in the future.
Regards, Jason
Dear City Software,
My order arrived this afternoon. Thank you.
This was incredibly good service as I only placed the order last night.
Thanks, Barry
Dear Sir,
I ordered a Logitech Stereo USB Headset 250 on Monday 7 May and I received it on Tuseday 8 May at lunchtime.
What service --- from Melbourne to New Norfolk in 24 hours.
Makes "snail mail" look a bit silly !!
Thank you very much.
The headset works as it should, excellent, the service, excellent.
Thank you very much, Bill
I confirm that I received the above order well in advance from what I expected.
Well done and am more than happy to continue business with you and refer others to you.
Many thanks for the efficient service that I receive from City Software.
Living in far north Queensland we do not have access to all the goodies locally that I was used to when I lived in Sydney. I very much appreciate the excellent standard of service that I receive either by phone or on a web order.
The cost of freighting goods up to this region is many times very high, however the prices that CSW provide are very competitive and this is appreciated. The goods are usually here in 4 or 5 working days and that is more than adequate.
Keep up the good work and keep up the competitively priced hot deals.
Bob
A short note to advise that the software I requested on Monday arrived at my office today.
Your service is excellent and your sales staff are to be congratulated. (Thanks, Cameron and John).
Kind regards, Lynne
Yesterday I ordered Office 2007 Professional (Academic) and much to my surprise it arrived this morning. Very impressive service especially since I live in Queensland! Many thanks to you and everyone else responsible for sending it.
Cheers, Barb
Hi, Just thought I'd confirm my appreciation for the wonderful service from Simon King with my recent web order. It's very refreshing to see a company respond in such a friendly and efficient manner.
Kind Regards Mark
Parcel arrived Xmas Eve as predicted and timing could not have been more perfect. Excellent service and please pass on my thanks to those that made this happen, it was important for me at the time, just as it's important for me to say thanks.
All the best for 2008 to you lot at City Software.
Paul
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