Every product you purchase from City Software comes with some form of Warranty & Support, including guarantees which comply with those required under the Competition and Consumer Act 2010 (Cth) ("Australian Consumer Law") ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at http://www.accc.gov.au. If you are having any issues with your product/s then the best course of action is to contact the manufacturer directly or look at their support pages on their website for assistance.

In addition to the Consumer Guarantees, each manufacturer has their own Warranty policies and sometimes different warranty periods across different product ranges. This information is always accessible from their website should you require it.

It is very important that you have a copy of your receipt/invoice as proof of purchase in order to validate any warranty claim you may have with the manufacturer.

If you believe that any products you have purchased do not meet the Consumer Guarantees please do not hesitate to contact our customer support team on 1300 658 600.

In all other cases, to understand when you should contact City Software or the manufacturer directly, please select the brand of your product from below and follow the instructions provided.

If there any issues at all in finding the information or help you require then please do not hesitate to contact our customer support team on 1300 658 600.